Effective data governance to enable customer intelligence

This week I am publishing the presentation that was delivered as the Customer Analytics conference last month In this presentation I talked about the challenges of delivering customer experience – including having to source new , unstructured data sets Data quality Building trust and questions around permission and data privacy Data governance answers these (and…

Machine learning depends on quality data

Machine learning and artificial intelligence are the new hot topics in data analytics. These topics define subsets of data science that are primarily characterized by mathematical and statistical processes applied to data. In machine learning, algorithms replace humans in interpreting data. The expectation is that the machine will make purely data-driven ( better ) decisions…

Are you up to date with GDPR?

In 2016 we asked – What is GDPR and why should South African’s care? The European Union’s General Data Protection Regulation (GDPR) came into effect in May 2018. Earlier this year, Liberty Life became one of the first global firms to suffer a major breach under GDPR – forcing the CEO onto television to limit…

Can data be a liability?

In a recent post on Linkedin, my colleague at Standard Bank South Africa, Kaiser Manasoe, asked the following: An interesting question to answer. Whilst we may view data as an organizational asset, the reality is that some data is actually a liability especially where the quality is poor or the data collected isn’t fit for…

4 business drivers for data governance

1. Business Agility and Disruption Most analysts agree that we have moved from the Industrial and into the Information Age. During the Information Age, the phenomenon is that the digital industry creates a knowledge-based society surrounded by a high-tech global economy that spans over its influence on how the manufacturing throughout and the service sector…