This week I am publishing the presentation that was delivered as the Customer Analytics conference last month In this presentation I talked about the challenges of delivering customer experience – including having to source new , unstructured data sets Data quality Building trust and questions around permission and data privacy Data governance answers these (and…
Machine learning and artificial intelligence are the new hot topics in data analytics. These topics define subsets of data science that are primarily characterized by mathematical and statistical processes applied to data. In machine learning, algorithms replace humans in interpreting data. The expectation is that the machine will make purely data-driven ( better ) decisions…
I am often asked for help in quantifying the value of data governance. This can be difficult to do! As the prominence of data as a business enabler becomes more obvious, more businesses are investing in data management – typically advanced analytics capabilities – such as the lates drive towards machine learning and artificial intelligence.…
In 2016 we asked – What is GDPR and why should South African’s care? The European Union’s General Data Protection Regulation (GDPR) came into effect in May 2018. Earlier this year, Liberty Life became one of the first global firms to suffer a major breach under GDPR – forcing the CEO onto television to limit…
In terms of a 2016 audit report, documented at forbes.com, the Pentagon failed to provide adequate support for $6.5 Trillion in journal voucher entries. Similar findings, over the years, add up to a staggering $21 trillion plus of journal entries that cannot be supported by any paper trai in the 20 years since 1998 alone. …
In a recent post on Linkedin, my colleague at Standard Bank South Africa, Kaiser Manasoe, asked the following: An interesting question to answer. Whilst we may view data as an organizational asset, the reality is that some data is actually a liability especially where the quality is poor or the data collected isn’t fit for…
1. Business Agility and Disruption Most analysts agree that we have moved from the Industrial and into the Information Age. During the Information Age, the phenomenon is that the digital industry creates a knowledge-based society surrounded by a high-tech global economy that spans over its influence on how the manufacturing throughout and the service sector…
