customer-experience

Meeting your customers where they live

In May I was invited to present a paper at the 7th Annual GIS Conference, in Johannesburg. Unlike, most of the other speakers I am not a GIS professional. Instead, my talk focused on the value, and the challenges, in creating a link between spatial data – typically used by the GIS team – and relational…

San Rock Art

Understanding data versus information

Is data different from information? This is a great question to ask if you want to start a flame war amongst the data management (or should that be information management) community. My post Data vs Information ran for months in various data management forums without resolution. Recently, there have been a number of posts looking at…

iot-big-data-humour

#IoTA: When the Internet of Things Attacks

I have spent most of the last week at the Big Data in Banking conference in Johannesburg, where I presented a paper on the role of the Chief Data Officer to bring alignment between Big Data business requirements and technology. It was refreshing to hear a number of other speakers also beginning to stress the importance…

street-name-changes-tshwane

A guide to South African address data quality

A recent decision by the South African high court compels the City of Tshwane to reinstate old street names that were controversially changed in 2012. This is a good example of the complexity inherent in dealing with South African name and address data. 20 odd years ago the marketing department of my then employer engaged…

Troops landing at Omaha beach

Data Quality D-Day

Just over 71 years ago, on 6th June 1944, the Allies launched what remains the largest amphibious operation in history – the invasion of Normandy. On Gold, Sword, Juno and Utah beaches Allied casualties were relatively light. But on Omaha, operations went badly wrong. Of the first wave landing on the beach more than half…