Effective data governance to enable customer intelligence

This week I am publishing the presentation that was delivered as the Customer Analytics conference last month In this presentation I talked about the challenges of delivering customer experience – including having to source new , unstructured data sets Data quality Building trust and questions around permission and data privacy Data governance answers these (and…

4 business drivers for data governance

1. Business Agility and Disruption Most analysts agree that we have moved from the Industrial and into the Information Age. During the Information Age, the phenomenon is that the digital industry creates a knowledge-based society surrounded by a high-tech global economy that spans over its influence on how the manufacturing throughout and the service sector…

Does data governance create more work?

A common challenge when setting up data governance and data stewardship capabilities in any organisation is the perception, real or imagined, that this is adding additional work to already stretched staff. This perception can mean that key stakeholders resist engaging in governance and stewardship roles. Instead, stewardship roles may be delegated or assigned to the…

Economist report highlights business need for data governance

Data governance can be a game changer for modern business. Yet, getting to the point of value is easier said than done. A new report, Transforming data Into action: The business outlook for data governance, developed by the Economist Business Unit, explores the challenges and opportunities for data governance across a range of industries and geographies. The…

information privacy

PoPIA needs attention now!

A typical response to questions around PoPIA compliance is “we don’t need to worry about PoPIA (the South African Protection of Personal Information Act) until it’s fully implemented”. I’ve heard similar comments at several conferences.  It seems that South African companies are waiting until the last minute and assuming that they will have enough time…