client centric

Data governance key to improved customer experience

In many cases, regulatory pressures are used to justify investments in data governance. This is because regulations such as: King III – for corporate governance PoPI – for protection of personal information FICA – for anti-money laudering (AML) and sanctions BCBS 239 – for risk management are tightly linked to enterprise information management outcomes. Yet,…

christmas decorations

Understanding the customer journey

So here we are, give or take, two weeks from Christmas. For many businesses the next few weeks are some of the most profitable of the year. Retailers can bump prices up a few percentage points, secure in the knowledge that the shopping frenzy will continue. Hoteliers and airlines can add a premium too –…

Meeting your customers where they live

In May I was invited to present a paper at theĀ 7th Annual GIS Conference, in Johannesburg. Unlike, most of the other speakers I am not a GIS professional. Instead, my talk focused on the value, and the challenges, in creating a link between spatial data – typically used by the GIS team – and relational…

mobile payments

Will quality data differentiate banks from mobile operators?

Traditional financial institutions are fighting a war against mobile operators for the lucrative mobile payments market in Africa. At stake – billions of dollars in transaction fees and deposits – particularly targeting the traditionally unbanked population. In more mature markets, such as Europe, where banking penetration is high, most mobile payments options work in partnership…

Telcoes Must Answer Key Questions

Building Customer Loyalty for Telecoms with Big Data Analytics

Big Data Analytics offers the Telecom industry both opportunities and answers to some of the biggest challenges they face. Few industries have faced up to the challenges that Telecoms do. While there are specific challenges related to specific geographic markets, a global review of industry challenges looks pretty much the same from any perspective. The…