Our experience helping banks in central and East Africa resolve their customer data management challenges has given me some exposure to the dynamics of delivering mobile banking services to a largely poor and, frequently, unbanked population.
I wrote about this earlier in the post Will quality data differentiate banks from mobile operators? In this post I suggested that, ultimately, trust will decide who will win the battle for the mobile banking customer in these markets.
Recently, Banker SA included me in a feature on this subject. The article, which is published with permission, is available her: